yourmoon

At YourMoon, we believe every woman deserves to feel confident, stylish, and effortlessly herself.

Our collection is all about embracing individuality through fashion. We handpick trendy, comfortable, and versatile pieces designed to fit seamlessly into your everyday life—whether you're dressing up for a night out or keeping it casual and chic.

We're passionate about offering quality fashion at prices you'll love, with a smooth online shopping experience and a supportive customer care team ready to help when you need it.

Your style, your vibe, YourMoon.

Have questions? Reach out anytime at yourmoonstoreusa@gmail.com.

Processing Time

All orders are processed within 3–4 business days. Orders are not shipped or delivered on weekends or holidays.

Please note: Some items are preorder and may take 4–6 weeks for delivery. This will be clearly mentioned on the product page.

Shipping Time & Delivery

We offer free shipping on all orders. Once processed, shipping usually takes 3–4 business days for the following countries:

United States

United Kingdom

Canada

Germany

France

Australia

Mexico

Denmark

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Delays

While we strive for fast delivery, shipping times may vary slightly due to customs, local courier delays, or unforeseen circumstances. We appreciate your patience and understanding.

Preorder Items

Items marked as preorder will have a longer shipping window of 4–6 weeks. Be sure to review the product description for specific timing before placing your order.

Wrong Address Disclaimer

Please ensure all shipping information is correct when placing your order. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

Return Shipping Costs

Customers are responsible for any return shipping costs. For more details, please refer to our Return Policy.

🔄 Return Policy – YourMoon

At YourMoon, we want you to be happy with your purchase! If you're not satisfied, we’re here to help. Please review our return policy below:

🕒 Return Window:

We accept returns on unworn and undamaged items within 7 days of receiving your order.

🚚 Return Shipping:

Customers are responsible for the cost of return shipping.

📦 How to Request a Return:

1. Fill out our Return Request Form to initiate the process.

2. We’ll provide you with the return address once your request is approved.

3. Ship the item back to the provided address within 7 days of receiving it.

4. Once the product is received and verified to be in original condition, we will process your refund.

💸 Refund Details:

• Refunds will include the item cost.

• Any applicable transaction and shipping fees will be refunded once approved by the supplier.

• Refunds are processed back to your original payment method.

📝 Notes:

• Please do not send items back without receiving a return address from our support team.

• We aim to process all returns and refunds as quickly as possible—typically within 5–7 business days of receiving the returned item.

For any questions, contact us at 📧 yourmoonstoreusa@gmail.com.

1. Where do you ship?

We currently ship to the United States, United Kingdom, Canada, Germany, France, Australia, Mexico, and Denmark.

2. How much does shipping cost?

We offer free shipping on all orders—no minimum required.

3. How long does shipping take?

Orders are processed within 3–4 business days. Once shipped, delivery usually takes 3–4 business days.

Note: Preorder items may take 4–6 weeks to arrive. Please check the product page for details.

4. Can I track my order?

Yes! After your order ships, you’ll receive an email with a tracking link to monitor your delivery.

5. What is your return policy?

We offer a 7-day return policy from the date of delivery. Items must be unused, unwashed, and in their original packaging. To request a return, contact us at yourmoonstoreusa@gmail.com.

6. Who pays for return shipping?

Customers are responsible for return shipping costs.

7. When will I receive my refund?

Once the returned item is received and inspected, we’ll issue a refund back to your original payment method.

8. Can I cancel or change my order?

If you need to cancel or make changes, please contact us within 12 hours of placing your order. After that, processing may begin and we can’t guarantee changes.

9. How do I choose the right size?

We’ve made it easy—a size chart is included as the last image on every product page. Be sure to check it before placing your order.

10. My item arrived damaged or incorrect. What should I do?

We're sorry for the inconvenience! Email us at yourmoonstoreusa@gmail.com within 7 days of delivery with photos of the item and we’ll make it right.